Question 1

How do I make a reservation?

Accepted Answer

You can reserve a car online by selecting your pickup and return dates, choosing a vehicle category, and completing the booking form. Alternatively, you may reach out via phone or whatsapp and our team will support you on making a reservation.

Question 2

Can I modify or cancel my booking?

Accepted Answer

Yes. You can modify your reservation by using check reservation section or request cancellation through our support team. Terms applicable depend on the timing and fare conditions of your reservation.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially during peak travel months, to secure the best availability and rates.

Question 4

What information do I need to make a booking?

Accepted Answer

You typically need your full name, contact details, valid driving license information, and preferred payment method.

Question 5

What vehicle types are available?

Accepted Answer

Our fleet includes mini, economy, compact cars, sedans, SUVs, and family-friendly options. Availability may vary by location and date.

Question 6

Are your vehicles automatic or manual?

Accepted Answer

We offer both automatic and manual transmission vehicles. Transmission type is shown and can be filtered during the selection process.

Question 7

Are vehicles regularly serviced?

Accepted Answer

Yes. All vehicles follow scheduled maintenance and safety checks to ensure reliable performance.

Question 8

Can I request a specific car model?

Accepted Answer

You can request a preferred model, but bookings are usually confirmed by category. If unavailable, we provide an equivalent option.

Question 9

Which payment methods do you accept?

Accepted Answer

We accept major debit and credit cards. Additional methods may be available depending on booking channel and location.

Question 10

Is a security deposit required?

Accepted Answer

Yes, a refundable security deposit is generally pre-authorized at pickup. The amount depends on vehicle category and coverage choice.

Question 11

What is included in the rental price?

Accepted Answer

The base rate usually includes standard mileage terms, mandatory local taxes, and basic coverage with applicable excess. Exact inclusions are shown in terms and conditions before confirmation.

Question 12

Are there extra fees I should know about?

Accepted Answer

Possible extras include add-ons, late return fees, fuel differences, or cross-border options where applicable. However most of these extra fees are selectable during the reservation process and all the T&C are listed before the final confirmation. All this process it to ensure there are no surprises later.

Question 13

What insurance is included by default?

Accepted Answer

Standard protection is included with most bookings. Coverage limits and exclusions are listed in your rental terms.

Question 14

Can I upgrade my coverage?

Accepted Answer

Yes. You can add enhanced protection options during booking or at pickup, subject to availability.

Question 15

What happens if the car is damaged?

Accepted Answer

Please contact support immediately and follow the incident instructions. Charges, if any, depend on your selected coverage and damage assessment.

Question 16

Does insurance cover tires and glass?

Accepted Answer

Tires and glass are covered only if the vehicle has been involved in an accident. Damages to tires or glass occurring independently of an accident are not covered and are considered a responsibility of the driver.

Question 17

What do I need at pickup?

Accepted Answer

Please bring a valid driving license, identification document or passport, and the payment card used for booking.

Question 18

Can I pick up and return at different locations?

Accepted Answer

Yes, one-way rentals may be available between selected locations, usually with an additional fee.

Question 19

What if I return the car late?

Accepted Answer

Late returns may result in additional charges. If you are delayed, contact support as early as possible.

Question 20

Do you offer airport pickup and return?

Accepted Answer

Yes, airport pickup and return are available for selected locations and hours. Details are shown during booking.

Question 21

How can I contact support during a rental?

Accepted Answer

You can reach our support team through the contact page, phone channels, or booking assistance links provided in your confirmation.

Question 22

What should I do in case of an accident?

Accepted Answer

Ensure safety first, contact local authorities if required, and inform our support team immediately for next steps.

Question 23

Do you provide roadside assistance?

Accepted Answer

Yes, roadside assistance is available. Service scope and response terms depend on your rental agreement.

Question 24

Can I request an invoice after my rental?

Accepted Answer

Yes. You can request an invoice from support and we will provide it using your booking details.

Frequently Asked Questions

Booking & Reservations

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