1. Controller Identity and Contact
Easy Rent sh.p.k. is the controller of personal data described in this Privacy Policy.
Address: Dritan Hoxha Street, Zogu Zi, Tiranë, Albania
Email: [email protected]
Phone: +355 67 204 1614
2. Scope
This Policy applies to personal data processed through our website, reservation experience, customer support interactions, and rental operations.
3. Categories of Personal Data
- Identity and eligibility data: name, date of birth, driving licence details, and related verification data.
- Contact data: email address, phone number, and communication records.
- Reservation and contract data: pickup/dropoff details, selected vehicle class, extras, reservation and contract status.
- Payment and transaction data: payment status and transaction references processed through payment providers.
- Operational/support data: service messages, claims, incidents, and support history.
- Technical and usage data: device/browser data, logs, and website interaction events.
4. Purposes and Legal Bases (GDPR Art. 6)
- Reservation and contract performance (Art. 6(1)(b)): to create, manage, and fulfill bookings and rental agreements.
- Legal compliance (Art. 6(1)(c)): to meet accounting, tax, insurance, and regulatory obligations.
- Legitimate interests (Art. 6(1)(f)): service security, fraud prevention, and operational reliability where rights and freedoms are not overridden.
- Consent (Art. 6(1)(a)): for analytics cookies and analytics processing.
Where processing is based on consent, you may withdraw consent at any time without affecting processing that occurred before withdrawal.
5. Cookies, Local Storage, and Analytics
We use a consent model with two categories: Necessary and Analytics.
- Necessary: always active, required for core functionality and reservation experience continuity.
- Analytics: optional and enabled only after your consent.
Before analytics consent, analytics scripts are not loaded and analytics events are not sent. If analytics consent is denied or later withdrawn, analytics tracking is stopped and analytics cookies (for example _ga and _ga_*) are cleared on a best-effort basis.
We store your consent preference in browser local storage for 7 days to remember your choice. You can update your preference at any time using Cookie settings in the website footer.
For analytics we use Google Analytics 4 (GA4) when consent is granted. We do not intentionally send direct identifiers such as full name, email address, phone number, driving licence number, or postal address in analytics events.
6. Recipients of Data
We may share personal data with service providers and partners only as necessary, including hosting/IT providers, payment processors, customer support tools, insurers, professional advisors, and public authorities where legally required.
7. International Transfers
Where data is transferred outside the EEA/UK/Switzerland, we use recognized safeguards, such as adequacy decisions or Standard Contractual Clauses (SCCs), and supplementary measures where required.
8. Retention
We retain data only for as long as necessary for the relevant purpose and legal obligations. Retention periods depend on data category, legal requirements, and risk.
9. Your GDPR Rights
Subject to applicable law, you have the right to access, rectify, erase, restrict processing, object, and request portability of your personal data, as well as the right to withdraw consent at any time for consent-based processing.
You may submit requests at [email protected]. We may verify identity before responding.
10. Right to Lodge a Complaint
You may lodge a complaint with a competent data protection supervisory authority, in particular in the EEA Member State of your habitual residence, place of work, or place of the alleged infringement.
11. Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration, or disclosure.
12. Changes to This Policy
We may update this Policy from time to time to reflect legal, technical, or business changes. The latest version is published on this page.
13. Contact
For privacy questions and rights requests: [email protected].